Wednesday 6 January 2010

Now how's that for service?

Placed my first order with Barley Bottom yesterday; a couple of packets of yeast and some hops. Paul gave me a call today to let me know one of them was out of stock, and did I want something else or wait til next week.

It's a simple thing, but knowing most of your customers like to get a brew on at the weekend is something other online HB retailers could learn from.

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